In 2020, all industries around the world have experienced a severe test due to the COVID-19 epidemic. As a global electric drive system R&D and manufacturing listed company, BAFANG (Bafang Electric (Suzhou) Co., Ltd.) weathered the outbreak impact in 2020 through all-round management strategy adjustment, further highlighting its leading advantages and achieving upturned development to accelerate the advance of the global electric drive system industry. The 2020 third quarter financial report of BAFANG (stock code 603489) showed that the revenue for the first three quarters totaled 970 million yuan, up 10.19% year on year.

Improve project management process and build a more comprehensive quality management system

In the past year, while normalizing epidemic prevention and control, BAFANG sorted out and improved various businesses and steadily improved the standard management level to increase the economic benefits of the enterprise.

In addition, to fully implement quality management and establish quality culture, BAFANG continues to strengthen the construction of quality management system and set up a quality management team, which contains representatives from quality, technology and manufacturing departments, to improve and control the product quality, guaranteeing the company’s three goals of technological innovation, excellent quality and constantly exceeding customer expectations.

Uphold the value of customer satisfaction and increase overseas service layout

Since 2008, BAFANG entered the European and American markets, it has continued to strengthen the overseas service layout to meet the more diversified needs of overseas customers. Up to now, BAFANG has 35 employees in Europe, with especially more talent in the Benelux and DACH regions. In addition, the company improved the customer complaint handling process and built a DDS (Dealer Direct Service) software and hardware platform to provide more effective support for local customer services. In 2020, BAFANG planned the establishment of service stations in Italy, Denmark and France, and will continue to deepen and expand its services in the future.

Strengthen team building and deepen organizational structure reform

In 2020, BAFANG established a central management system within the company, strengthened the construction of team, and built the enterprise’s own talent pool. Up to now, there are more than 130 technical personnel in BAFANG’s technical center, and more than 80 quality engineers in the quality management department, laying a talent foundation for the rapid development of the company.

In 2021, the first phase of the company’s new factory will be completed and put into operation. The new factory will add more production capacity to accommodate the rapidly developing market in the future.

In the new year, BAFANG will adhere to the core value of customer satisfaction, provide diversified, reliable and stable products, improve service efficiency and quality, and continue to offer “one-stop” services to exceed customer expectations.

(Source: WeChat: crazycycling)